Monitor your brand reputation in the age of AI

Frequently Asked Questions

What AI platforms do you monitor?

We monitor ChatGPT (OpenAI), Claude (Anthropic), Perplexity, and Grok (xAI). These platforms represent the majority of AI-based research and recommendation queries. We're continuously evaluating and adding new platforms based on market adoption and customer demand.

How does the automatic brand discovery work?

Our AI analyzes responses from each platform and automatically identifies brand mentions, even if they're variations or abbreviations of your tracked brands. When we detect a new brand being mentioned alongside yours, we flag it as a candidate for you to review and optionally track as a competitor.

How accurate is the sentiment analysis?

Our sentiment analysis achieves 95%+ accuracy with confidence scores for every mention. We use state-of-the-art AI models specifically trained for brand sentiment analysis, and each result includes a confidence score so you can prioritize high-confidence insights.

Can I track my competitors too?

Absolutely. You can track as many competitors as your plan allows. This gives you valuable competitive intelligence about how your competitors are being mentioned and compared to your brand in AI responses.

How often does the monitoring run?

You can schedule monitoring to run daily, weekly, or on custom schedules that fit your needs. For most brands, daily monitoring provides a good balance of timely insights and API usage. Enterprise customers can configure real-time monitoring.

What kind of prompts should I create?

The most effective prompts mirror real customer research queries, such as 'What are the best [product category] tools?', 'Compare [your brand] vs [competitor]', or '[Product category] reviews and recommendations'. We provide prompt templates to help you get started.

Do I need API keys for the AI platforms?

No, you don't need your own API keys. Orbilo handles all API connections and usage on your behalf. This is included in your subscription, so you don't have to worry about managing multiple API accounts or unexpected API costs.

Can multiple team members access the same account?

Yes, all plans include team collaboration features. You can invite team members, share insights, assign mentions for review, and collaborate on brand strategy together.

What happens to my data if I cancel?

You can export all your data at any time, including historical mentions, sentiment scores, and trends. After cancellation, we retain your data for 30 days to allow you to reactivate or export if needed, then permanently delete it.

Do you offer a free trial?

Yes, all plans include a 14-day free trial with no credit card required. You'll get full access to all features so you can see exactly how AI platforms are discussing your brand before committing.

Can I change my plan later?

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated based on your current billing cycle.

What kind of support do you offer?

All customers get email support with responses within 24 hours. Professional plan customers get priority support with faster response times. Enterprise customers get dedicated account management and custom SLAs.